Empowering P&C insurers to outpace disruption

The service offerings in policy administration includes:

• Receiving and addressing adjustment requests from the customers
• Issuing certificate of insurance
• Premium audits for policy accuracy
• Updating missing information
• Proposal matching
• Surrender of policies

Efficiency and quick turnaround are the hallmark of our adjudication and settlement services, which include:

• Data capture fields for First Notice of Loss
• Incident definition and indexing of documents
• Capture and maintain documentation for easier sharing
• Case assignment to appropriate adjuster
• Correspondence creation and regular follow-ups
• Investigation and fraud detection support services
• Track claim payments to service providers and claimants
• Reinsurance and Co-insurance management update
• Validation and fraud detection

Optimize the client’s claims recovery activities:

• Pre-adjudication claim recovery services – Involves mining claims data to identify errors and overpayments.
• Post-payment claims recovery services – Involves identifying and processing recoveries based on payment variances on retrospective audits.